Terms & Conditions

Last updated: 8 October 2026

These terms are set by TRL Group Co. W.L.L., trading as TRL Group Training Centre (“TRL”, “we”, “us” or “our”), commercial registration number 179060-1, of Shop 04, Building 2118, Road 1529, Block 115, BIW Hidd, Kingdom of Bahrain. Part A applies to everyone who uses our website. Part B applies to anyone who books training with us, whether for themselves or on behalf of an organisation. Part C explains how our workforce provision service is contracted. Part D applies to all of the above.

Part A: Use of our website

A1. Accepting these terms

By using our website you agree to Part A and Part D of these terms. If you do not agree, please do not use the website.

A2. Information on the website

We aim to keep the information on our website accurate and up to date, but course content, dates, entry requirements and availability can change. The information is general and does not form an offer. Details are confirmed in writing when you book. Nothing on the website is professional or legal advice.

A3. Intellectual property

The content of this website, including text, images, graphics and logos, belongs to TRL or is used with permission. You may view and print it for your own information, but you may not copy, reproduce or republish it for any other purpose without our written permission.

ECITB and the ECITB logo are trade marks of the Engineering Construction Industry Training Board. TRL is an ECITB Licensed Provider and uses them under licence.

A4. Acceptable use

You must not use the website unlawfully, attempt to gain unauthorised access to it or to our systems, introduce viruses or other harmful code, or collect content from it by automated means.

A5. Links to other websites

Where our website links to other websites, we provide the links for convenience only. We do not control those websites and are not responsible for their content.

A6. Our liability for the website

To the extent permitted by the laws of the Kingdom of Bahrain, we are not liable for any loss or damage arising from your use of, or inability to use, the website or from reliance on its content.

A7. Privacy

Our Privacy Policy and Cookie Policy explain how we use personal data and cookies.

Part B: Training bookings

B1. Making a booking

A booking is confirmed when we send you written confirmation and have received full payment, or a purchase order from a corporate client. Until then, places are not reserved.

B2. Fees and payment

• Fees are quoted in Bahraini Dinars (BHD) and are inclusive of VAT at the prevailing rate.
• Individuals pay in full before the course starts. Corporate clients pay within 30 days of the invoice date unless agreed otherwise in writing.
• We accept payment by BenefitPay, bank transfer and card.
• Certificates are released once the relevant invoice has been paid in full.

B3. Cancellations and changes by you

Cancellations must be made in writing to enquiries@trlgroup-global.com. The following charges apply, based on when we receive your notice:

• You may send a substitute delegate at no charge, provided they meet the entry requirements and we receive their details at least 3 working days before the course.
• You may transfer to a later date once without charge if you give at least 5 working days’ notice. Later transfers are treated as a cancellation.

B4. Changes and cancellations by us

We may need to reschedule or cancel a course, for example if minimum numbers are not reached, an instructor is unavailable or events outside our control occur. If so, we will tell you as early as possible and offer an alternative date or a full refund of the fees you have paid for that course. We are not responsible for travel, accommodation or other costs you incur.

B5. Entry requirements and identification

Delegates must meet the entry requirements stated for the course. Each delegate must bring a valid CPR card or passport on the first day. Delegates who cannot provide identification, or who arrive more than 30 minutes late, may be refused entry and treated as not having attended.

B6. Attendance, conduct and safety

Our courses include practical activities in safety-critical environments. Delegates must follow the instructions of our staff, wear the personal protective equipment required which TRL provides and attend fit to train and free from the influence of alcohol or drugs. We may remove any delegate whose behaviour puts themselves or others at risk. Removal is treated as a cancellation with less than 5 working days’ notice.

B7. Assessment and certification

• Courses are assessment-led. The outcome depends on each delegate’s performance, and we cannot guarantee a pass.
• ECITB certificates are issued by ECITB in accordance with its own rules and timescales, and their validity period is set by ECITB.
• Delegates who are referred may re-sit the assessment on the terms we confirm at the time and will be liable for any additional fees required to re-sit the assessment.
• Delegates may appeal an assessment decision through our appeals procedure, which follows ECITB requirements and is available on request.

B8. Ramadan and public holidays

Course hours may be adjusted during Ramadan, and the centre is closed on public holidays in the Kingdom of Bahrain. We will confirm any change to your schedule in advance.

B9. Our liability for training

To the extent permitted by the laws of the Kingdom of Bahrain, our total liability in connection with a course is limited to the fees paid for that course, and we are not liable for indirect or consequential loss, loss of earnings or employment outcomes. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by our negligence.

Part C: Workforce provision

Our workforce provision service is provided under a separate written agreement with each client, which takes precedence over these terms for that service. Registering with us as a candidate does not guarantee a placement.

Part D: General

D1. Events outside our control

We are not liable for any delay or failure to perform our obligations caused by events outside our reasonable control, including extreme weather, public health measures, government action, or disruption to utilities or transport.

D2. Governing law and jurisdiction

These terms are governed by the laws of the Kingdom of Bahrain. The courts of the Kingdom of Bahrain have exclusive jurisdiction over any dispute arising from them.

D3. Language

These terms are written in English. If they are translated into Arabic, the English version prevails in the event of any inconsistency.

D4. Changes to these terms

We may update these terms from time to time. The version in force when you make a booking applies to that booking.

D5. Contact us

Email: enquiries@trlgroup-global.com | Shop 04, Building 2118, Road 1529, Block 115, BIW Hidd, Kingdom of Bahrain